System Reliability Engineer

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled System Reliability Engineer to join our team at Scotiabank. As a key member of our Systems Reliability Office, you will play a critical role in ensuring the stability and reliability of our technology portfolio.

Key Responsibilities
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Accountable for creating, maintaining, and distributing SLOs data and reports/dashboards of our technology portfolio to various stakeholders across the organization.
  • Champion stability and reliability across a portfolio of applications and services by working closely with service owner teams to continuously improve MTTR metrics and reduce downtime.
  • Contribute to prioritization of reliability features with service owners and engineering teams.
  • Contribute to the design, development, and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks and automation of SLOs.
  • Participate in incident calls and lead communications on impact and recovery status when required.
  • Ensure information on incidents and problems is complete, accurate, and action items are being worked on by assigned individuals.
  • Produce weekly/monthly/quarterly status reporting or dashboards on incidents and problems for distribution to business and technology stakeholders.
  • Participate and drive post-incident activities as per organizational governance and requirements.
  • Interface with teams across technology and business partners on stability and reliability concerns, system disruptions, and providing incident details and root causes.
Requirements
  • Degree in Computer Science, Engineering, Business Management/Commerce, or equivalent experience.
  • 8+ years of experience in the industry (Software development, DevOps, Service Management) with at least 3 years in a leadership capacity.
  • Experience with creating and maintaining system performance dashboards.
  • Experience with analyzing and troubleshooting systems.
  • Excellent communication (both verbal and written) skills, with the ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization.
  • Ability to quickly and clearly communicate incident status via email in business-friendly language.
  • Experience with ITSM tools (ServiceNow, a plus) with a strong understanding of SRE and service management principles.
Nice to Have
  • Experience or familiarity with the Financial industry.
  • Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
  • Experience with Performance and Capacity Management (PCM) tools (ie. Dynatrace, Splunk).
  • Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems, and IT Ops.
  • ITIL Foundation Certification.
What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more.

Work arrangements: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

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