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Evening Operations Supervisor

3 months ago

Toronto, Ontario, Canada Baycrest Full time

Position Overview: The After-Hours Manager plays a crucial role in overseeing the operational aspects of the healthcare facility during evening and weekend shifts.

Key Responsibilities:

  • Serve as the on-site Manager and primary escalation point for operational issues, providing support to staff during scheduled after-hours shifts.
  • Oversee the overall operations of the hospital and long-term care home to ensure efficient patient transfers, high-quality care, and adequate staffing levels.
  • Conduct regular rounds in clinical areas to verify compliance with organizational policies and procedures.
  • Authorize and optimize staff resource allocation, including staff replacements and reassignments, ensuring the right skills mix is maintained.
  • Encourage a patient and family-centered care approach, collaborating with interprofessional team members to address concerns raised by patients and families.
  • Foster a supportive work environment, assisting staff in conflict resolution and problem-solving.
  • Act as a knowledgeable resource during urgent situations, including Emergency Codes and Incident Management System meetings.
  • Ensure compliance with legislative requirements and professional standards for care and safety.
  • Provide leadership for reporting requirements mandated by regulatory bodies in the event of critical incidents.
  • Champion health and safety protocols, including infection prevention and control measures.
  • Collaborate with external agencies and community partners as necessary.
  • Document shift activities to ensure continuity of care and accountability for subsequent managers.
  • Engage in discussions with staff regarding performance issues, documenting and communicating necessary follow-ups.
  • Act as the primary contact after hours for the distribution of essential supplies.
  • Work hours will include evenings, weekends, and holidays, with occasional weekday shifts.

Qualifications:

  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
  • Baccalaureate Degree with a Master's Degree completed or in progress.
  • Valid Basic Cardiac Life Support (BCLS) certification.
  • Extensive experience in hospital and long-term care settings, with a minimum of 3 years in progressive leadership roles.
  • Ability to engage and support staff effectively in their roles.
  • Exceptional written and verbal communication, interpersonal, conflict resolution, and negotiation skills.
  • Strong critical thinking abilities, with a knack for problem conceptualization and decision-making.
  • Proven ability to work independently, exercising sound judgment and initiative.
  • Excellent time management skills, capable of coordinating multiple activities with attention to detail.
  • Proficiency in computer applications and industry information systems.
  • Knowledge of collective agreements and relevant legislation impacting the workplace.
  • Experience with staff scheduling, labor relations, and hospital operations.
  • Consistent attendance record.

Additional Benefits:

  • Vacation Entitlement.
  • Opportunity to enroll in extended health and dental benefit plans.
  • Access to the Healthcare of Ontario Pension Plan (HOOPP).
  • 24/7 Employee Assistance Program.