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Coffee Specialist

3 months ago

Toronto, Ontario, Canada Eataly North America Full time
Position Overview

A Coffee Specialist at Eataly North America is responsible for crafting and delivering exceptional hot and cold beverages, adhering to Eataly's unique recipes and accommodating guests' specific requests. This role requires a deep understanding of our coffee offerings, ensuring prompt and high-quality service while multitasking across various quick-service restaurant counters. The Coffee Specialist reports directly to the QSR General Manager and collaborates with the QSR Assistant General Managers.

Key Responsibilities
  • Expertly prepares and serves authentic Italian espresso, coffee, and a variety of café beverages across multiple service counters.
  • Delivers outstanding customer service, providing detailed information about coffee blends and preparation methods.
  • Organizes and maintains workstations, ensuring displays are replenished and allergens are clearly separated.
  • Adheres to FIFO (First In, First Out) standards for all products.
  • Accurately weighs, grinds, and packages coffee beans based on guest specifications.
  • Utilizes the Point of Sale (POS) system to ensure accurate cash handling and transaction processing.
  • Maintains cleanliness and sanitation of work areas in compliance with health regulations.
  • Assists in serving a range of Italian delicacies, including pastries, gelato, and pizza.
  • Remains composed and efficient during peak service times.
  • Performs additional tasks as assigned.
Qualifications
  • Passionate and knowledgeable about coffee, tea, and beverage preparation.
  • Exceptional communication skills and a strong commitment to guest service.
  • Ability to perform basic mathematical calculations and follow production guidelines.
  • Preferred: 1+ year of experience as a barista with manual espresso machines.
  • Preferred: High school diploma.
Job Requirements
  • Availability for flexible onsite work, including early mornings, evenings, and weekends.
  • Capability to lift up to 50 pounds.
  • Ability to maintain mobility for extended periods, including standing, walking, bending, and squatting.
  • Proficient in operating equipment such as manual espresso machines, ovens, blenders, and POS systems.
  • Dexterity for quick and consistent espresso preparation.
  • Smart Serve Certification is required.
Benefits and Perks

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Paid Time Off and Paid Parental Leave.
  • Retirement Savings Plan (RRSP).
  • Incentive Bonus Program.
  • Complimentary family meal each day.
  • Employee Discounts at Eataly.
  • Opportunities for product and culinary classes.
  • Referral Bonus Program.
  • And more.

Eataly is dedicated to fostering a workplace that is free from harassment and discrimination, in accordance with the Ontario Human Rights Code. We encourage applications from individuals with disabilities and provide accommodations upon request during the selection process.