Coffee Specialist
3 months ago
A Coffee Specialist is responsible for crafting and serving a variety of premium hot and cold beverages in accordance with Eataly's unique recipes and customer preferences. This role requires a deep understanding of the coffee menu, delivering exceptional service in a fast-paced environment, and the ability to multitask across different service counters. The Coffee Specialist reports directly to the QSR General Manager and the QSR Assistant General Managers.
Key Responsibilities- Prepare and serve authentic Italian espresso, coffee, and other café beverages at various counters.
- Deliver outstanding customer service by providing detailed information about coffee blends and preparation methods.
- Set up workstations and maintain displays, ensuring proper allergen separation.
- Adhere to FIFO (First In, First Out) standards for all products.
- Weigh, grind, and package coffee beans according to customer specifications.
- Utilize the Point of Sale (POS) system accurately for cash handling and transactions.
- Maintain cleanliness and sanitation of work areas in compliance with health regulations.
- Assist in serving pastries, gelato, pizza, and other Italian specialties across all counters.
- Remain composed during peak service times.
- Perform additional tasks as assigned.
- Passionate and knowledgeable about coffee, tea, and beverage preparation.
- Excellent communication and customer service skills.
- Ability to perform basic math calculations and follow production guidelines.
- Preferred: 1+ year of experience as a barista using a manual espresso machine.
- Preferred: High school diploma.
- Availability for onsite work with a flexible schedule, including early mornings, evenings, and weekends.
- Capability to lift up to 50 pounds.
- Ability to maintain mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Proficient in operating equipment such as manual espresso machines, ovens, blenders, and POS systems.
- Dexterity for efficient and consistent espresso preparation.
- Smart Serve Certification required.
- Comprehensive Medical, Dental, and Vision Insurance.
- Paid Time Off.
- Paid Parental Leave.
- Retirement Savings Plan (RRSP).
- Bonus opportunities.
- Complimentary family meal daily.
- Employee discounts at Eataly.
- Educational classes on products and Italian cuisine.
- Referral bonus program.
- And more.
Eataly is dedicated to fostering a workplace free from harassment and discrimination, adhering to the Ontario Human Rights Code. We welcome applications from individuals with disabilities and provide accommodations upon request during the selection process.
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