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Customer Experience Associate
1 month ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. Your primary focus will be to deliver a proactive and personalized approach to customer service, ensuring that every interaction is a positive and memorable experience.
Key Responsibilities:
- Build strong relationships with customers and deliver excellent service
- Process day-to-day transactions and identify opportunities to upsell and cross-sell products
- Nurture long-standing relationships and contribute to the branch's targets
- Be a technology expert and share knowledge with customers to help them better manage their banking needs
Requirements:
- Proven customer service skills through work or community involvement
- Ability to work a flexible schedule and be available to meet customer needs
- Strong technical skills and ability to promote digital and self-service banking options
What's in it for you?
At Scotiabank, we offer a rewarding career path with diverse opportunities for professional development, internal training to support your growth and development, and a competitive compensation and benefits package. You will be recognized and rewarded for high-performance and supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
