Customer Experience Associate

3 weeks ago


Gatineau, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our clients and helping them achieve their financial goals.

Your primary responsibility will be to provide proactive and personalized support to our customers, understanding their needs and preferences to deliver tailored solutions. You will be responsible for processing transactions, nurturing relationships, and identifying opportunities to grow our business.

Key Responsibilities:

  • Build strong relationships with customers and deliver exceptional service
  • Uncover and solve customer needs through proactive communication and problem-solving
  • Explain complex financial concepts in a clear and concise manner
  • Contribute to the Branch's targets by identifying and fulfilling sales opportunities
  • Stay up-to-date with our products and services to provide expert advice to customers

What We Offer:

  • A competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment
  • Recognition and rewards for high performance

Requirements:

  • Proven customer service skills and experience
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong technical skills and ability to promote digital banking options
  • Excellent communication and interpersonal skills

Language Requirements:

The successful candidate will be required to communicate in English and French, as they will be serving English-speaking clientele.



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