Work Coordinator and Operations Analyst

2 weeks ago

Oshawa, Ontario, Canada Durham College Full time
About Durham College:

Durham College is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor's degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA's Top 100 employers and one of Canada's Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

Job Summary:

The Work Coordinator and Operations Analyst for Facilities Operations is a key role that ensures our facilities run smoothly. This position balances customer service, operations support, and financial analysis, making it both dynamic and crucial to our team's success.

You will be the point person for resolving time-sensitive issues, whether it's coordinating a service call for snow removal, fixing an elevator, or responding to a faculty member's urgent request. Every interaction matters, and you will make sure it's handled swiftly by tracking, managing, and following up on calls and work orders through Archibus.

Supporting the Facilities Operations front desk during hybrid work schedules or time off will also be a key part of your role. Whether managing service desk requests, tracking attendance, or handling key distribution, your attention to detail keeps everything running smoothly.

On top of customer service, you will assist in maintaining the financial health of the department. You will be responsible for running reports and creating dashboards to visualize our $8M utilities and operating budget, giving leadership the insights they need to make informed decisions. This includes collaborating on energy management, process improvements, and tracking key performance metrics.

Responsibilities:
  1. Provide exceptional customer service to faculty, staff, and students, responding to time-sensitive issues and resolving problems in a timely manner.
  2. Manage and track calls and work orders through Archibus, ensuring that all issues are resolved efficiently and effectively.
  3. Support the Facilities Operations front desk during hybrid work schedules or time off, managing service desk requests, tracking attendance, and handling key distribution.
  4. Assist in maintaining the financial health of the department, running reports and creating dashboards to visualize our $8M utilities and operating budget.
  5. Collaborate on energy management, process improvements, and tracking key performance metrics to ensure the department's financial health.
Requirements:
  1. A minimum of a 3-year diploma or degree in Business Administration, Information Technology, or Facilities Management.
  2. A minimum of 1-year of work experience in an office environment and data/business analyst role.
  3. Proficiency in Microsoft Office suite, Microsoft Power Automate, Forms and similar tools; certificate in some business analyses tool such as Microsoft Power BI.
  4. Experience with Archibus or similar computerized work order systems is an asset.

Hourly rate: $28.52

Please apply below by submitting your cover letter and resume to the online portal. Applications will be accepted until September 26, 2024. Competition number SP24-34.

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