Emergency Medical Communications Specialist
4 weeks ago
Position Overview:
Emergency Medical Communications Specialist (EMCS)
The Emergency Medical Communications Specialist (EMCS) plays a vital role in providing prompt support during critical medical emergencies. Operating within a dynamic call center environment, the EMCS serves as an essential intermediary between callers, dispatch personnel, and healthcare providers.
- Exhibits outstanding customer service skills in high-pressure situations, adjusting swiftly to evolving scenarios.
- Efficiently prioritizes tasks and resolves issues while ensuring effective communication.
- Fosters teamwork and showcases leadership capabilities within the organization.
- Displays a deep understanding and respect for Indigenous culture and history.
Qualifications:
- Completion of Grade 12 or equivalent education
- Valid First Aid and CPR certifications are mandatory
- Minimum of 2 years of experience in customer service roles
Additional Skills:
- Knowledge of Indigenous Cultural Safety practices
- Experience in a call center setting is advantageous
Recruitment Process:
- Candidates selected for consideration will participate in virtual assessments and personality evaluations.
- Following the assessments, candidates will engage in an observation shift and a behavioral interview.
Benefits:
- Opportunities for professional growth and access to training initiatives.
- Comprehensive benefits package along with vacation allowances.
- Availability of discount programs and wellness resources.
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