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Field Service Technician

2 months ago

Prince George, British Columbia, Canada Wiseworth Canada Industries Ltd. Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Wiseworth Canada Industries Ltd. in the Prince George/Cariboo BC region. As a Field Service Technician, you will be responsible for installing, troubleshooting, maintaining, and repairing compressed air systems, including rotary screw, centrifugal, and reciprocating air compressors, compressed natural gas compressors, and associated components.

Key Responsibilities
  • Provide technical assistance on equipment start-ups, installations, inspections, diagnostic testing, preventive maintenance, troubleshooting, and repairs of compressed air systems.
  • Effective communication with customers and coworkers, both verbal and written.
  • Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
  • Recommending required parts and services to customers and assistance with follow-up to successfully acquiring customer approval.
  • Working with internal service support team on ordering and gathering parts and supplies necessary to complete installations and repairs.
  • Conduct safety assessments and adhere to safety procedures and standards in diverse working environments.
  • Daily travel to customer sites located in the Prince George region, with occasional travel to surrounding Cariboo BC and remote regions.
  • Rotation-based on-call service and occasional after-hours emergency service as required to meet customer needs.
  • Provide technical support for customers and internal service team members.
  • Comprehension of electrical wiring schematics and diagrams for all equipment.
  • Accurately document service and installation activities by completing work orders for each job, maintenance checklists, and daily time sheets.
  • Promote all company products, services, and solutions, such as equipment, system accessories, planned maintenance, diagnostics, audits, and leak detection.
Requirements
  • Mechanical and electrical aptitude are key qualifications for this position.
  • High school diploma; post-secondary and/or related technical training and experience preferred.
  • Previous industrial air compressor service experience is an asset, but we will train suitable candidates from basic apprenticeship level through to master technician level.
  • Applicants with mechanical, millwright, compressed natural gas, HVAC, electrical/electronics, and pipe fitting/sprinkler fitting experience will receive special consideration.
  • Basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems, and/or refrigerant certification.
  • Valid Driver's License with no major traffic violations, suspensions, or DUI's in the previous 5 years.
  • Valid Canadian passport.
What We Offer
  • Competitive compensation based on education and experience.
  • Company service vehicle, iPhone, iPad, or tablet computer.
  • Benefits package including medical/dental/vision, life insurance, paid vacation, and RSP contribution plan.