Pension Administration Specialist

4 weeks ago


Montreal, Quebec, Canada WTW Full time
About the Role

As a Pension Outsourcing Associate at WTW, you will play a critical role in delivering high-quality services to our clients. Your primary responsibility will be to manage and administer defined benefit plans, ensuring compliance with regulatory requirements and providing exceptional client support.

Key Responsibilities
  • Serve as the primary point of contact for clients, providing timely and accurate responses to their inquiries.
  • Review and deliver work products, ensuring they meet the highest standards of quality and accuracy.
  • Collaborate with senior consultants to resolve complex issues and provide guidance on plan administration.
  • Develop and maintain expertise in retirement plan design and administration, staying up-to-date with industry trends and regulatory changes.
  • Contribute to special projects, leveraging your skills and experience to drive business growth and improvement.
  • Provide coaching and mentoring to less experienced associates, helping them develop their skills and advance in their careers.
  • Employ cutting-edge tools and resources to deliver exceptional results and exceed client expectations.
  • Prepare complex benefits calculations and trust instructions, ensuring accuracy and compliance.
  • Collect, manipulate, and review participant data, identifying and resolving issues as they arise.
  • Develop and maintain internal administration manuals for clients, ensuring consistency and accuracy.
  • Follow and update documentation materials as directed, maintaining the highest standards of quality and accuracy.
  • Employ Towers Watson's Professional Excellence tools and concepts to ensure efficient and quality output/service delivery.
  • Adhere to plan documents and government regulations in administering plans, ensuring compliance and accuracy.
  • Manage and maintain complete and accurate work papers and audit trails, ensuring transparency and accountability.
  • Deliver on projects to meet or exceed client expectations, driving business growth and improvement.
About WTW

WTW is a leading provider of retirement and investment consulting services, working closely with organizations of all types and sizes to design, manage, administer, and communicate retirement plans. Our team of experts combines deep industry knowledge with cutting-edge tools and resources to deliver exceptional results and exceed client expectations.



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