Accounts Receivable Specialist
2 days ago
About Canadian Linen & Uniform Service
Canadian Linen & Uniform Service Corp., a leading provider of uniform solutions, serves over 300,000 customers across North America, catering to various industries. From design and manufacturing to laundering and delivery, we work closely with local and national clients to create and maintain a comprehensive uniform solution that fosters teamwork and establishes a professional image.
Job Summary
The Accounts Receivable Specialist is responsible for analyzing and collecting assigned accounts receivable portfolios for Canadian Linen & Uniform Service (CL) customers, ensuring accurate and timely collections in a call center environment.
Key Responsibilities
- Assign and manage a portfolio of business-to-business delinquent accounts to recover unpaid balances in a call center setting.
- Review open royalty accounts for all assigned accounts and prioritize collection activities to maximize cash collections.
- Communicate with customers regarding payment status of invoices.
- Perform reconciliations for assigned accounts to maintain accuracy.
- Follow up on collection calls with customers.
- Interface with sales, operations, and finance departments to resolve billing, collection, and credit issues.
- Build strong working relationships with field teams to support collection efforts.
- Proactively work with customers and field operations to resolve discrepancies.
- Reconcile account status using current and historical billing and payment activity analysis.
- Liaise with treasury operations regarding cash specialist requests to research and reconcile misapplied or payment issues.
- Resolve all delinquent account balances, unapplied cash, and payment discrepancies through research, communication, and follow-up with customers or field operations.
- Prepare delinquent accounts for placement with external collection agencies in accordance with company policy.
- Monitor changes in customers' financial status and payment patterns.
- Verify and maintain customer accounts to ensure accuracy and up-to-date customer profiles.
Requirements
- 1 to 3 years of experience in accounts receivable, preferably in a call center environment.
- College diploma in accounting, business, or related field.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
- Strong communication, customer service, and interpersonal skills with the ability to establish and maintain effective relationships with customers and colleagues.
- Ability to work independently.
Canadian Linen & Uniform Service Corp. is an equal opportunity employer
We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
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