Receivables Management Specialist

5 days ago


Winnipeg, Manitoba, Canada CPKC Full time

About CPKC

Canadian Pacific (CP) and Kansas City Southern (KCS) have merged to form CPKC, a leading North American railway company. As the only truly North American railway, we connect a continent, facilitating the movement of essential goods across our 20,000-mile network. Our purpose is to support economic growth throughout Canada, the U.S., and Mexico.

Job Summary

We are seeking a skilled Receivables Management Specialist to join our team. As a key member of our financial services team, you will be responsible for ensuring the timely collection of all amounts due under customer contracts while maintaining strong client relationships.

Key Responsibilities

  • Timely monitoring and collecting of past due receivables, maintaining confidentiality while protecting CPKC's financial position
  • Adherence to daily targets and departmental objectives
  • Investigating, validating, and resolving account discrepancies/disputes, working with both CPKC's internal and external customers
  • Building and maintaining collaborative relationships with customers and internal stakeholders
  • Strategically managing multiple escalated accounts in addition to a non-escalated portfolio
  • Drilling down to the root cause to resolve complex issues, ensuring a go-forward process is in place
  • Building business cases to support account resolution
  • Driving process improvements by proactively identifying issues and implementing solutions
  • Providing subject matter expertise and support functions to other departments or projects, and performing other duties as assigned

Requirements

  • Bachelor's degree from an accredited university or college in Accounting or Business Administration
  • Two years of experience in collections/customer service/related roles; collections experience is preferred
  • Railroad or transportation experience preferred
  • High proficiency in Microsoft Office is required
  • SAP system (ECC & S4) knowledge is an asset
  • Excellent communication, negotiation, and problem-solving skills
  • Excellent organizational, multi-tasking, and time management skills with a proven ability to deliver results
  • Ability to effectively work independently and as part of a team
  • Strong situational awareness

What CPKC Offers

  • Flexible and competitive benefits package
  • Competitive company pension and/or retirement plans
  • Employee Share Purchase Plan
  • Performance Incentive Program
  • Annual Fitness Subsidy
  • Part-time Studies Program


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