Receivables Management Specialist
5 days ago
About CPKC
Canadian Pacific (CP) and Kansas City Southern (KCS) have merged to form CPKC, a leading North American railway company. As the only truly North American railway, we connect a continent, facilitating the movement of essential goods across our 20,000-mile network. Our purpose is to support economic growth throughout Canada, the U.S., and Mexico.
Job Summary
We are seeking a skilled Receivables Management Specialist to join our team. As a key member of our financial services team, you will be responsible for ensuring the timely collection of all amounts due under customer contracts while maintaining strong client relationships.
Key Responsibilities
- Timely monitoring and collecting of past due receivables, maintaining confidentiality while protecting CPKC's financial position
- Adherence to daily targets and departmental objectives
- Investigating, validating, and resolving account discrepancies/disputes, working with both CPKC's internal and external customers
- Building and maintaining collaborative relationships with customers and internal stakeholders
- Strategically managing multiple escalated accounts in addition to a non-escalated portfolio
- Drilling down to the root cause to resolve complex issues, ensuring a go-forward process is in place
- Building business cases to support account resolution
- Driving process improvements by proactively identifying issues and implementing solutions
- Providing subject matter expertise and support functions to other departments or projects, and performing other duties as assigned
Requirements
- Bachelor's degree from an accredited university or college in Accounting or Business Administration
- Two years of experience in collections/customer service/related roles; collections experience is preferred
- Railroad or transportation experience preferred
- High proficiency in Microsoft Office is required
- SAP system (ECC & S4) knowledge is an asset
- Excellent communication, negotiation, and problem-solving skills
- Excellent organizational, multi-tasking, and time management skills with a proven ability to deliver results
- Ability to effectively work independently and as part of a team
- Strong situational awareness
What CPKC Offers
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
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