Customer Service Supervisor

4 weeks ago

Vancouver, British Columbia, Canada Master Swift Renovation and Construction Full time
Job Title: Customer Service Supervisor

At Master Swift Renovation and Construction, we are seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Leadership: Supervise a team of 3-4 customer service representatives and provide guidance and support to ensure they meet their performance goals.
  • Customer Service: Ensure that all customer inquiries and issues are resolved promptly and professionally.
  • Reporting: Prepare and submit regular reports on customer service metrics and team performance.
  • Training: Develop and deliver training programs to enhance the skills and knowledge of customer service representatives.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a customer service or operations role.
  • Skills: Excellent oral communication, organized, reliability, team player, and ability to work under pressure.
Work Environment:
  • Work Conditions: Work under pressure and overtime may be required.
  • Work Language: English.
  • Hours: 40 hours per week.

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