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Director of Community Engagement and Operations
2 months ago
As the General Manager at Sienna Senior Living, you will be responsible for leading our team of dedicated professionals in providing exceptional care and services to our residents. This is a pivotal role that requires a unique blend of leadership, operational, and interpersonal skills.
Key Responsibilities- Leadership and Team Management: Build and maintain a high-performing management team that is committed to delivering exceptional results and exceeding resident expectations.
- Operational Excellence: Develop and implement short and long-term operational plans that drive efficiency, productivity, and quality in all aspects of our operations.
- Community Engagement: Foster positive relationships with health and service providers, business leaders, civic officials, and other community agencies to promote our home as an integral part of the community.
- Resident Experience: Ensure that our residents receive exceptional care and services that meet their unique needs and preferences.
- Business Development: Partner with our Director of Wellness and Sales Advisor to develop and execute a strong outreach strategy that drives occupancy and revenue growth.
- Education: Bachelor's degree in Business Administration, Hotel Management, or a related field.
- Experience: 3-5 years of progressive leadership experience in retirement living, hospitality, or a similar sector.
- Skills: Proven track record of effective team management, budget management, and operational excellence. Experience in sales and marketing, with a focus on driving occupancy and engaging the community.
Sienna Senior Living is one of Canada's largest owners and operators of seniors' living residences, with a portfolio of 81 residences across Ontario, British Columbia, Saskatchewan, and Alberta. We are committed to creating an inclusive environment where all team members and residents feel like they belong.