Technical Account Manager

3 weeks ago

Kitchener, Ontario, Canada Targeted Talent Full time

We are seeking highly skilled professionals to join our team at Targeted Talent as Customer Success Engineers. This is a remote position, with a company based in Vancouver, but we are a global organization with a rapidly growing software development company.

You will have the opportunity to work with a variety of clients, utilizing your analytical skills to translate quantitative and qualitative customer data into action plans. Your technical expertise will be essential in onboarding customers and participating in pre-sales meetings.

Key Responsibilities:

  • Develop and implement customer success strategies to drive business growth and customer satisfaction.
  • Analyze customer data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Participate in pre-sales meetings to demonstrate product value and build relationships with potential customers.

Requirements:

  • 2+ years of experience in customer success management, consulting, or project delivery for a global B2B tech, SaaS, or enterprise software business.
  • Strong analytical skills with an aptitude for translating quantitative and qualitative customer data into action plans.
  • Technical expertise in software applications such as JIRA, Microsoft 365, Salesforce, and Atlassian.
  • Experience onboarding customers and participating in pre-sales meetings.

Preferred Qualifications:

  • Knowledge of directory services and messaging platforms.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity for career progression and professional growth.
  • Completely remote work environment.

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