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Service Department Director
1 month ago
This role is responsible for overseeing the day-to-day operations of the service department, ensuring that all objectives and goals are met and exceeded. The successful candidate will be responsible for managing specific aspects of the department, including ordering, merchandising, labour scheduling, and customer service.
Main Responsibilities- Customer Service: Provide exceptional customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
- Team Development: Work with the Store Manager and Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs, and initiatives.
- Leadership: Develop and lead the service team, including one-on-one coaching, metrics, product identification, and corporate policies and procedures.
- Financial Management: Safeguard Farm Boy's financial information, manage safe operations, document maintenance, and retention, and preserve the integrity of individual front-end staff.
- Compliance: Ensure compliance with Government regulations and Corporate Health and Safety policies.
- Store Coverage: Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, alarm system emergency contact support, and other duties as directed by the Store Manager.
- Department Supervision: Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides, and general cleanliness.
- Staff Scheduling: Schedule staff and verify attendance and payroll records.
- Floral Department Management: Manage the Floral Department, including merchandising, ordering, inventory, and financials.
- Education: Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- Certifications: Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Skills: Excellent organizational and interpersonal skills, accurate mathematical and analytical skills, clear and effective communication style, both written and oral, good judgment and decision-making abilities, ability to learn manual and automated systems/tools, and skilled at working in a fast-paced environment.
- Work Environment: Providing service to several people or departments, working under many simultaneous deadlines, required to stand and walk for long periods of time during shift, required to lift, carry, or handle heavy objects.
