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Front Desk Associate

2 months ago

Moose Jaw, Saskatchewan, Canada Heritage Inn Hotel Full time

Hotel Front Desk Representative Opportunity

About the Role:

We are seeking a highly skilled and customer-focused individual to join our front desk team at the Heritage Inn Hotel & Convention Centre in Moose Jaw, Saskatchewan.

Key Responsibilities:

  • Respond to and direct all incoming calls in a professional and efficient manner
  • Process and confirm room reservations, ensuring accuracy and attention to detail
  • Greet, register, and assign rooms to arriving guests, providing exceptional customer service
  • Present statements of charges to departing guests and receive payment for services rendered
  • Address guest inquiries and concerns in a timely and courteous manner
  • Maintain a clean and organized work environment, adhering to hotel standards

Requirements:

  • Excellent written and verbal communication skills, with a focus on telephone etiquette
  • Strong organizational skills, with the ability to multitask and prioritize tasks
  • Ability to work cooperatively with colleagues and provide exceptional customer service
  • Availability to work a variety of shifts, including mornings, evenings, and weekends
  • Professional appearance and adherence to hotel dress code standards

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including sick days, discounted hotel stays, and wholesale purchasing opportunities.