Optical Associate

Why You Should Join Us:
We at Factory Optical put our customer’s well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our optician-led approach has helped us rapidly grow in 15 years.
We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to Factory Optical being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.
Join our team at Factory Optical and help us have a meaningful impact on people's lives while also having fun doing it

How You'll Benefit:
Rapid and continued growth, ensuring a constantly challenging and rewarding environment
A workplace culture fosters a sense of collaboration
Ongoing training and development opportunities to help you develop your career

Why We Need You:
Our Moose Jaw location is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate.
You will play a critical role within Factory Optical and are crucial to our success by delivering world-class service to our customers. As our newest Optical Associate you'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current customers’ health and well-being, as well as the patients we haven't yet met.

**This position is a part-time, temporary role working up to 28 hours per week from Monday to Saturday.**

What Will You Be Doing?
Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs
Interpreting optical prescriptions as written by an optometrist
Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
Billing the patient, their medical service provider and other third parties
Managing appointment bookings, prescription printouts and billing and payments
Warmly greeting patients as they enter our store
Upholding excellent customer service standards using your charisma and problem-solving skills

What Do You Bring?
Previous experience in a customer-facing, preferably retail environment preferred
Previous optical experience is considered an asset
Passionate about customer service
A high level of comfort using technology and computers
A great communicator who can provide exceptional patient care
Able to multi-task in a fast-paced environment

We appreciate your interest in Factory Optical and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities