Retail Operations Supervisor

1 month ago

Kincardine, Canada Mac's Convenience Store Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing daily activities within the store, ensuring that operations run smoothly and efficiently.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is required.
Work Environment

This position is set within a retail business environment, where customer interaction and sales are paramount.

Key Responsibilities
  • Delegate tasks to sales associates to optimize workflow.
  • Authorize transactions and manage payment processes.
  • Handle merchandise returns in accordance with store policies.
  • Engage in direct sales activities to promote store products.
  • Compile and analyze reports regarding sales performance, inventory management, and staffing issues.
  • Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Maintain and organize inventory to ensure product availability.
  • Supervise and coordinate the efforts of team members, fostering a collaborative work environment.
Supervisory Scope

This role involves supervising a team of approximately 11 to 15 individuals.

Safety and Security

A criminal record check is a prerequisite for this position.

Work Conditions
  • Fast-paced and dynamic work environment.
  • Ability to work under pressure and meet tight deadlines.
  • Physical demands include handling heavy loads and standing for extended periods.
  • Requires a combination of sitting, standing, and walking throughout the shift.
Equipment

Personal tools such as a cellular phone may be necessary for effective communication.

Personal Attributes
  • Must demonstrate accuracy and attention to detail.
  • Strong client-focused approach is essential.
  • Exemplary interpersonal and communication skills are required.
  • Flexibility and organizational skills are key to success in this role.
  • Reliability and the ability to work well within a team are crucial.
Experience Requirements

Previous experience ranging from 1 to less than 7 months in a similar role is preferred. This is a permanent position with a commitment of 35 hours per week.

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