Hotel Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Colborne Street Limited Partnership. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.
Key Responsibilities:- Develop and Implement Policies and Procedures: Create and implement policies and procedures to ensure the smooth operation of the hotel, including staff management, customer service, and financial management.
- Recruit and Hire Staff: Recruit, hire, and train staff to ensure that the hotel has the necessary personnel to meet the demands of the business.
- Supervise Staff: Supervise and manage staff to ensure that they are performing their duties to the highest standard.
- Conduct Performance Reviews: Conduct regular performance reviews to ensure that staff are meeting their performance targets.
- Negotiate with Suppliers: Negotiate with suppliers to ensure that the hotel is getting the best possible deals on materials and supplies.
- Conduct Training Sessions: Conduct training sessions to ensure that staff are up-to-date with the latest skills and knowledge.
- Negotiate with Clients: Negotiate with clients to ensure that the hotel is meeting their needs and expectations.
- Perform Front Desk Duties: Perform front desk duties, including checking in and out guests, handling customer complaints, and responding to customer inquiries.
- Prepare Budgets and Monitor Revenues and Expenses: Prepare budgets and monitor revenues and expenses to ensure that the hotel is operating within its financial means.
- Prepare Marketing Plans: Prepare marketing plans to ensure that the hotel is promoting itself effectively to potential customers.
- Implement Marketing Activities: Implement marketing activities, including advertising, promotions, and public relations.
- Arrange for and Oversee Maintenance Activities: Arrange for and oversee maintenance activities to ensure that the hotel is well-maintained and in good condition.
- Enforce Policies and Procedures: Enforce policies and procedures to ensure that staff are adhering to the hotel's standards and expectations.
- Address Customer Complaints or Concerns: Address customer complaints or concerns in a professional and courteous manner.
- Assist Clients/Guests with Special Needs: Assist clients/guests with special needs, including providing assistance with mobility or other requirements.
- Establish Work Schedules: Establish work schedules to ensure that staff are working efficiently and effectively.
- Manage Events: Manage events, including weddings, conferences, and other functions.
- Organize and Maintain Inventory: Organize and maintain inventory to ensure that the hotel has the necessary supplies and materials.
- Education: Bachelor's degree in a relevant field, such as hospitality or business.
- Experience: 2 years to less than 3 years of experience in a similar role.
- Language: English.
- Other Requirements: First Aid Certificate, MS Word, PeopleSoft, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, Google Drive.
- Health Benefits: Dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits.
- Financial Benefits: Bonus, life insurance, night shift premium.
- Long-term Benefits: Long-term care insurance, maternity and parental benefits.
- Other Benefits: Free parking available, on-site amenities, team building opportunities, parking available, wellness program.
- Accessible and Inclusive Recruitment Policies: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities.
- Government or Community Program: Participates in a government or community program or initiative that supports newcomers and/or refugees.
- Immediate Settlement Needs: Assists with immediate settlement needs of newcomers and/or refugees, including housing, transportation, storage, childcare, winter clothing, etc.
- Social and Labour Market Integration: Supports social and labour market integration of newcomers and/or refugees, including facilitating access to community resources, language training, skills training, etc.
- Recruitment of Newcomers and Refugees: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster, including Ukraine, Afghanistan, etc.
- Foreign Credential Recognition: Supports newcomers and/or refugees with foreign credential recognition.
- Mentorship Programs: Offers mentorship programs that pair newcomers and/or refugees with experienced employees.
- Diversity and Cross-cultural Training: Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
- Government or Community Program: Participates in a government or community program or initiative that supports Indigenous people.
- Mentorship, Coaching, and Networking Opportunities: Offers mentorship, coaching, and/or networking opportunities for Indigenous workers.
- Relationships with Indigenous Communities: Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
- Cultural Competency Training: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Elders' Support: Facilitates access to Elders who can offer support and guidance to Indigenous workers.
- Government or Community Program: Participates in a government or community program or initiative that supports members of visible minorities.
- Hiring Policies: Applies hiring policies that discourage discrimination against members of visible minorities, including anonymizing the hiring process, etc.
- Mentorship Programs: Offers mentorship programs that pair members of visible minorities with experienced employees.
- Diversity and Cross-cultural Training: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.
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