Optical Professional

1 week ago

London, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Licensed Optician is a key member of our team, responsible for delivering exceptional customer service and providing high-quality eyewear solutions to our customers. As a Licensed Optician, you will be the face of our brand, ensuring that every customer interaction is a positive and memorable experience.

Key Responsibilities

  • Provide legendary customer service, ensuring that every customer feels valued and respected.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring a perfect fit and optimal vision.
  • Act as a leader in optical acumen, providing guidance and support to colleagues and customers alike.
  • Take and record measurements, adjust or fit eyewear correctly, and ensure that finished eyewear meets standards and customer requirements.
  • Attract new customers and build strong relationships with existing ones.
  • Explore the needs and priorities of customers by asking open-ended questions and actively listening to their responses.
  • Be attentive to details, ask follow-up questions for clarity, and review prescriptions and identify special needs, consulting with Optician as needed.
  • Assist colleagues with difficult or complex areas of product needs and prescriptions.
  • Utilize store tools and adhere to Brand Store Commitments.
  • Perform work accurately and thoroughly, utilizing all technology despite time pressure and customer volume.
  • Anticipate problems, explore underlying reasons for customer issues, and strive to develop long-term solutions to problems and ensure customers are satisfied and expectations are exceeded.
  • Possess the ability to multi-task, prioritize, and manage time with competing priorities.
  • Commit to delivery date and time, seek feedback, and ask for referrals.
  • Strive to achieve exceptional results on Brand KPIs and competencies.
  • Presents, celebrates, and educates at pick-up.
  • Takes pride in store appearance, shows initiative to keep store clean, attractive, and organized, and secures and protects company assets in your control.
  • Informs management of safety opportunities and demonstrates safe work practices.
  • Possesses a 'can-do' spirit and strong drive for results, self-motivated with a desire for continual learning and improvement.
  • Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management.
  • Sells on your feet 80-100% of the time.
  • Additional duties may be assigned as needed (i.e., customer calls, dispensing eyewear, etc.).
  • Maintains proper dress code, including name tag and associate tablet.

Basic Qualifications

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener, and team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use and carry an iPAD/tablet
  • Familiarity with POS, computers, and calculators
  • Embrace new technology and change

Preferred Qualifications

  • Previous customer service and retail experience

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