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Optical Specialist

3 months ago

London, Ontario, Canada EssilorLuxottica Full time

Requisition ID:
Store # : LensCrafters
Position: Full-Time
Total Rewards:

At LensCrafters, we are dedicated to enhancing people's vision. Our success relies on a diverse team committed to this mission.

By becoming part of our organization, you will gain insights into the optical sector while honing essential customer service and sales skills to advance your career.

LensCrafters stands as the foremost optical retailer in North America, boasting over 1,000 locations. As a member of the eyewear industry leader, Luxottica, our commitment to quality has positioned LensCrafters as a trusted name in vision care for more than 35 years.

GENERAL FUNCTION

The Optical Specialist embodies the brand's value proposition and contributes to establishing LensCrafters as the leading choice for vision solutions in the community. This role creates significant value for customers by delivering exceptional service and expertly crafted eyewear that surpasses expectations.

MAJOR DUTIES & RESPONSIBILITIES

Welcomes all customers warmly, ensuring they understand the service process and feel valued. Customizes eyewear fittings and accurately integrates prescriptions into lenses. Serves as a knowledgeable resource for associates, enhancing optical expertise. Takes precise measurements, adjusts eyewear, and ensures that finished products meet quality standards and customer specifications. Attracts new clientele through effective engagement. Identifies customer needs through thoughtful questioning and attentive listening. Demonstrates meticulous attention to detail, asking clarifying questions and reviewing prescriptions for accuracy. Assists colleagues with complex product inquiries and prescription challenges. Utilizes store resources and adheres to Brand Store Commitments. Executes tasks with precision, leveraging technology to enhance customer experience and demonstrating comprehensive product knowledge. Proactively addresses customer concerns, seeking long-term solutions and ensuring satisfaction. Effectively manages multiple priorities and time constraints. Commits to timelines and actively seeks feedback and referrals. Aims for outstanding performance on Brand KPIs and competencies. Engages customers during product pick-up, providing education and celebration of their choices. Maintains an organized and inviting store environment, safeguarding company assets. Communicates safety opportunities to management and practices safe work habits. Exhibits a proactive attitude and a strong drive for achieving results, with a commitment to continuous learning. Follows company policies and procedures, including those related to promotions and inventory management. Engages in active selling throughout the workday. Additional responsibilities may be assigned as necessary. Adheres to the dress code, including name tag and professional appearance.

BASIC QUALIFICATIONS

High School diploma or equivalent State Licensure Experience in optical dispensing Strong customer service abilities: effective communicator, attentive listener, and team player Familiarity with current store merchandise Proficient basic math skills Awareness of contemporary fashion trends Sales skills, including proficiency with technology Comfortable using POS systems, computers, and calculators Open to new technologies and changes

PREFERRED QUALIFICATIONS

Previous experience in customer service and retail