Evening Operations Supervisor

3 months ago

Toronto, Ontario, Canada Baycrest Full time

Position Overview: The After-Hours Manager plays a crucial role in overseeing the operational aspects of the healthcare facility during evening and weekend shifts.

Key Responsibilities:

  • Serve as the on-site Manager and primary escalation point for operational issues, providing support to staff during scheduled after-hours shifts.
  • Oversee the overall operations of the hospital and long-term care home to ensure timely patient transfers, high-quality care, and adequate staffing levels.
  • Conduct regular rounds in clinical areas to ensure compliance with organizational policies and procedures.
  • Authorize and optimize staff resource allocation, including staff replacements and reassignments, to maintain appropriate staffing levels and skill mixes.
  • Promote a patient and family-centered care approach, engaging interprofessional team members in addressing concerns raised by patients and families.
  • Foster a supportive work environment among staff, assisting in conflict resolution and problem-solving.
  • Act as a knowledgeable resource during urgent situations, including Emergency Codes and Incident Management System meetings.
  • Ensure compliance with all relevant legislation, professional standards, and accreditation requirements for care and safety.
  • Provide leadership for mandatory reporting requirements as needed, ensuring effective communication with unit managers during critical incidents.
  • Champion health and safety practices, as well as infection prevention and control measures within the workplace.
  • Collaborate with external agencies, community partners, and the public as necessary.
  • Maintain shift-based documentation to ensure continuity of care and accountability for subsequent managers.
  • Initiate discussions with staff regarding performance issues identified during shifts, documenting and communicating with relevant managers for follow-up.
  • Act as the primary contact after hours for the distribution of essential supplies as required.
  • Work hours will include evenings, weekends, and holidays, with occasional weekday shifts.

Qualifications:

  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
  • Baccalaureate Degree with a Master's Degree completed or in progress.
  • Valid Basic Cardiac Life Support (BCLS) certification.
  • Extensive experience in the hospital and long-term care sectors, with a minimum of 3 years in progressive leadership roles.
  • Ability to effectively engage and support staff in their roles.
  • Exceptional written and verbal communication, interpersonal, conflict resolution, and negotiation skills.
  • Strong critical thinking abilities, capable of analyzing problems and making informed decisions quickly.
  • Demonstrated capacity to work independently, exercising sound judgment and initiative.
  • Excellent time management skills, with the ability to coordinate multiple activities while maintaining attention to detail.
  • Proficiency in computer applications and industry information systems.
  • Knowledge of collective agreements and relevant legislation impacting the workplace.
  • Experience with staff scheduling, labor relations, and hospital operations.
  • Consistent attendance record.

Additional Benefits:

  • Vacation Entitlement.
  • Opportunity to enroll in extended health and dental benefit plans.
  • Eligibility for the Healthcare of Ontario Pension Plan (HOOPP).
  • Access to a 24/7 Employee Assistance Program.

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