Customer Service Manager

1 day ago

Richmond, British Columbia, Canada Applewood Motors Richmond Inc. Full time
Customer Service Supervisor Job Description

We are seeking a highly skilled Customer Service Supervisor to join our team at Applewood Motors Richmond Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, leading a team of sales representatives, and driving sales growth.

Key Responsibilities:
  • Team Leadership: Supervise and coordinate the activities of sales representatives, providing guidance and support to ensure excellent customer service.
  • Customer Service: Resolve customer complaints and issues in a professional and timely manner, ensuring customer satisfaction and loyalty.
  • Sales Performance: Analyze sales data and develop strategies to increase sales revenue, working closely with the sales team to achieve targets.
  • Training and Development: Provide training and coaching to sales representatives to enhance their skills and knowledge, ensuring they are equipped to provide exceptional customer service.
  • Reporting and Administration: Prepare and submit reports on sales performance, customer feedback, and team activities, ensuring accurate and timely data.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer-facing role, preferably in a sales or retail environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong leadership and problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including dental plan, disability benefits, health care plan, group insurance benefits, life insurance, and Registered Retirement Savings Plan (RRSP).
  • Professional Development: Opportunities for training and development to enhance your skills and knowledge.
  • Collaborative Work Environment: A dynamic and supportive work environment, with a team of professionals who are passionate about delivering exceptional customer service.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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