Collections Specialist

2 weeks ago


Vancouver, British Columbia, Canada McMillan Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our Collections Team at McMillan. As a Collections Specialist, you will play a critical role in communicating with clients, resolving disputes, and maintaining accurate collection records.

Key Responsibilities

  • Establish and maintain effective communication with clients to resolve outstanding invoices and disputed accounts.
  • Manage and update detailed collection logs, providing timely reminders and follow-ups.
  • Process client requests, adhering to firm policies, procedures, and best practices.
  • Prepare and distribute client statements on a regular basis.
  • Develop and maintain strong relationships with clients, colleagues, and other stakeholders.
  • Perform other accounting and administrative duties as required.

Requirements

  • 3-5 years of experience in collections, preferably in a legal or professional services firm.
  • Proficiency in using collection software, such as 3E Collections or ARCS.
  • College or university degree in a related field, such as accounting or business.
  • Excellent written and verbal communication skills.
  • Ability to multitask, prioritize, and work independently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Excellent computer skills, including Microsoft Office products.
  • Customer service orientation and ability to work effectively in a team environment.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation and benefits package.
  • A commitment to diversity, equity, and inclusion.

About McMillan

McMillan is a leading law firm that values excellence, innovation, and teamwork. We are committed to providing exceptional service to our clients and fostering a positive and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about collections and customer service, we encourage you to apply for this exciting opportunity.



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