Collections Specialist
2 weeks ago
About the Role
We are seeking a highly motivated and detail-oriented individual to join our Collections Team at McMillan. As a Collections Specialist, you will play a critical role in communicating with clients, resolving disputes, and maintaining accurate collection records.
Key Responsibilities
- Establish and maintain effective communication with clients to resolve outstanding invoices and disputed accounts.
- Manage and update detailed collection logs, providing timely reminders and follow-ups.
- Process client requests, adhering to firm policies, procedures, and best practices.
- Prepare and distribute client statements on a regular basis.
- Develop and maintain strong relationships with clients, colleagues, and other stakeholders.
- Perform other accounting and administrative duties as required.
Requirements
- 3-5 years of experience in collections, preferably in a legal or professional services firm.
- Proficiency in using collection software, such as 3E Collections or ARCS.
- College or university degree in a related field, such as accounting or business.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Strong organizational and time management skills.
- Excellent computer skills, including Microsoft Office products.
- Customer service orientation and ability to work effectively in a team environment.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive compensation and benefits package.
- A commitment to diversity, equity, and inclusion.
About McMillan
McMillan is a leading law firm that values excellence, innovation, and teamwork. We are committed to providing exceptional service to our clients and fostering a positive and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about collections and customer service, we encourage you to apply for this exciting opportunity.
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