Business Development Associate

2 months ago


Laval, Quebec, Canada Beacon Building Products Full time

About Beacon Building Products

Beacon Building Products Canada is a leading distributor of residential and non-residential roofing and complementary building products in North America.

With a strong presence in 50 US states and 6 Canadian provinces, Beacon has established itself as a trusted partner in the building supply industry.

We are committed to delivering exceptional service and quality products to our customers.

As a Sales Representative, you will play a key role in driving business growth and customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service and support to customers through professional communication skills.
  • Primary responsibilities include order taking, delivery scheduling, and assisting walk-in counter sale customers.
  • Set and authorize delivery dates based on knowledge of delivery schedules and staffing levels.
  • Ensure accurate computer transactions and maintain customer relations through phone goodwill to existing customers.
  • Emphasize company expertise and use your application, installation, and product knowledge to up-sell the customer appropriately.
  • Possess the ability to overcome objections or concerns of potential customers by utilizing technical expertise.
  • Maintain and convey all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
  • Handle incoming customer complaints in a prompt and courteous manner.
  • Attend to all training sessions for inside sales representatives.
  • Support Beacon's strong safety culture.

Requirements:

  • Two (2) years' experience in customer service and inside sales, construction industry experience required.
  • Ability to work under pressure and be multi-tasking.
  • Strong knowledge of Word, Excel, and Outlook. Experience with Mincron and/or AS-400 would be an asset.
  • Experience in project management and business administration would be an asset.
  • Ability to look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
  • Clear communication skills.
  • Strong ability in negotiation and problem-solving techniques.

What will give you an edge over other applicants?

  • 1-2 years previous Customer service experience.
  • Experience with building products/warehouse.


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