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Lead Application Support Specialist
3 months ago
Alteo Inc. is in search of a skilled Senior Application Support Specialist to enhance our operational capabilities. In this position, you will play a pivotal role in assisting operational teams to address incidents while overseeing the Support team to ensure that all contractual obligations are fulfilled.
Key Responsibilities:- Efficiently and effectively resolve incidents.
- Provide support to N2/N3 operations teams in managing production-related issues.
- Analyze incidents and propose necessary actions for resolution.
- Ensure thorough development and documentation for incident resolution.
- Uphold compliance with commitments and Service Level Agreements (SLAs).
- Assist operations teams with production roll-outs and validation processes.
- Supervise on-site consultants to guarantee customer satisfaction.
- Be available for on-call duties as required outside of standard working hours.
- Bachelor's degree in Information Technology or a related discipline.
- 5-8 years of relevant experience in a similar capacity.
- Familiarity with the electronic payment sector is advantageous.
- Proficient in C, PL/SQL, Shell scripting, Unix servers, and testing methodologies.
- Knowledge of network certification and J2EE HTML frameworks.
- Strong customer focus and adept problem-solving abilities.
- Capable of collaborating effectively within a team and demonstrating initiative when necessary.