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Technical Customer Care Advisor

2 months ago

Montreal, Quebec, Canada Connect&GO Full time

Welcome to Connect&GO

We are an international software firm committed to improving the operations of entertainment venues globally. Our goal is to streamline processes, enhance revenue, and prioritize guest satisfaction. At Connect&GO, we appreciate authenticity and encourage our team members to express their true selves.

We continuously seek individuals who seize bold opportunities, challenge the status quo, and strive for excellence. While we work diligently, we also believe in enjoying ourselves and nurturing creativity through humor.

Join us in delivering exceptional service and support to attractions within the industry. As a Technical Customer Care Advisor, you will address issues related to our integrated management platform, with a focus on payment systems, e-commerce, point of sale, access control, and integrations. Your technical knowledge and ability to build relationships are vital to achieving our strategic objectives.

Key Responsibilities:

  • Provide outstanding customer service by resolving technical product challenges
  • Gather and communicate customer feedback to our product development team
  • Effectively liaise with internal and customer teams regarding status updates, issues, and solutions
  • Enhance support tools, processes, and documentation
  • Assist in generating customer support reports

Exciting Challenges Ahead:

  • Implement best practices for payment and ticketing system support
  • Contribute customer insights to product development
  • Participate in our growth journey

Requirements:

  • 3+ years of experience in customer support within a technical environment
  • Proficiency in MS Office, Slack, and Zendesk
  • Strong problem-solving abilities
  • Excellent communication and relationship-building skills
  • Familiarity with software ticketing systems and the attractions sector (a plus)
  • Collaborative team player willing to work flexible hours

Benefits:

  • Enjoy a 4-day work week
  • Receive comprehensive health and dental benefits
  • Up to 4 weeks of annual paid time off
  • Celebrate your birthday with a day off
  • Unlimited sick leave
  • Access to training and mentorship programs
  • Fitness Allocation Program for wellness support

Join us at Connect&GO, where our values guide every action we take:

Supporting Work-Life Balance: Promoting flexibility to maintain a healthy life-work equilibrium

Cultivating an Inclusive Environment: Fostering diversity and empowerment in the workplace

Being Curious: Encouraging innovation and creativity through exploration

Cultivating Trust: Building and maintaining trust through transparency and integrity