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Senior Client Account Specialist

3 months ago

DollardDes Ormeaux, Quebec, Canada CB Canada Full time

Job Title: Senior Customer Service Representative

Location: West Island

Salary: Competitive yearly compensation

We are seeking a committed Senior Customer Service Representative to enhance the operations at CB Canada. This position focuses on overseeing key customer accounts and ensuring the prompt and precise fulfillment of orders. The successful candidate will possess excellent communication abilities, demonstrate independence while collaborating effectively within a team, and have a background in customer service.

  • Serve as the primary liaison for clients concerning order placements and delivery updates
  • Collaborate with the sales department, suppliers, and clients
  • Input orders into the SAP system and manage credit and debit notes
  • Monitor customer performance and address supply chain challenges
  • Foster customer relationships and deliver outstanding service

Job Requirements:

  • Exceptional interpersonal and communication skills
  • Capability to handle multiple tasks and perform under pressure
  • Proficient in conflict resolution and leadership
  • Organized with strong analytical skills
  • Prior experience in customer service