Service Coordination Specialist

4 weeks ago

Oshawa, Ontario, Canada CarePartners Full time

Position Overview

CarePartners is expanding its workforce and is in search of Service Coordination Specialists to facilitate outstanding customer service and communication among patients, their families, and our dedicated staff. Our Service Coordination Specialists play a crucial role in ensuring that the scheduling of Personal Support Workers, Nurses, and Therapists aligns with service delivery standards while also managing administrative tasks related to client services efficiently.

We currently have openings for Part-Time positions

Work hours consist of a defined shift schedule, including days, afternoons, and evenings.


Part-Time roles require shifts every other weekend, with opportunities to take on additional shifts.

Benefits and Perks

What We Offer

Meaningful work that positively impacts patients and their families A supportive team atmosphere and a positive corporate culture Paid orientation along with comprehensive training and onboarding Access to group discounts, including exclusive offers from various retailers A total rewards program that encompasses health and dental benefits An Employee Assistance Program (EAP) available for you and your family members Opportunities for ongoing education and professional development Hands-on mentoring and leadership support Opportunities to volunteer in regions with limited healthcare access

Responsibilities of the Role

Act as a liaison between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance, and other CarePartners personnel Receive routine referral/intake information from funders and private-pay clients Develop and coordinate service schedules while considering relevant factors Notify workers of new assignments and any changes to their schedules Input relevant information into the automated information system/database Generate schedules and reports regularly and upon request from the Supervisor Handle inbound telephone calls and email inquiries related to services Perform various administrative duties as needed Undertake other responsibilities as required

Qualifications

A strong commitment to making a positive difference in the lives of patients Post-secondary education is preferred, along with one (1) year of relevant experience (such as administrative or customer service) Exceptional interpersonal and customer service abilities Capacity to work independently as well as collaboratively within a team Strong proficiency in Microsoft Office, particularly in Word and Excel Keen attention to detail and the ability to learn new systems and databases Effective verbal and written communication skills Availability for non-traditional hours, including evenings and weekends Experience in the healthcare sector is an asset A clear background check is required

CarePartners in the Community

Beyond providing home-based healthcare, CarePartners also engages with the community through clinics, transitional care units, and offers relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we have been organizing staff-led medical care and clinics in areas with limited access to healthcare since 2009.

Accessibility

CarePartners is committed to welcoming and encouraging applicants with disabilities. Candidates may request accommodations at any stage of the hiring process.

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