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Retail Operations Supervisor

3 months ago

Brossard, Quebec, Canada VENTE AU DÉTAIL BESTSELLER CANADA INC. Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing the daily activities of our retail establishment. This position requires a strong leader who can effectively manage staff and ensure a high level of customer satisfaction.

Educational Requirements
  • Completion of a college or CEGEP program, or a non-university certificate or diploma lasting between 1 to 2 years.
Work Environment

This role is situated within a retail business, providing a dynamic and fast-paced work atmosphere.

Key Responsibilities
  • Delegate tasks to sales personnel.
  • Recruit, train, and develop team members.
  • Authorize merchandise returns.
  • Create and manage work schedules.
  • Engage in selling products to customers.
  • Compile reports regarding sales performance, inventory management, and staff issues.
  • Address and resolve customer inquiries, complaints, and inventory shortages.
  • Maintain organized inventory systems.
  • Supervise and coordinate team activities.
  • Conduct performance evaluations for staff.
Supervisory Scope

This position involves supervising a team of 5-10 individuals, including retail sales associates and clerks.

Specialization Area

Focus on retail store operations.

Safety and Security

A criminal record check is a requirement for this position.

Work Conditions
  • Fast-paced work environment.
  • Ability to work under pressure.
  • Attention to detail is essential.
  • Standing for extended periods is required.
Personal Attributes
  • Strong client focus.
  • Effective interpersonal communication skills.
  • Excellent verbal communication abilities.
  • Flexibility and adaptability.
  • Organizational skills.
  • Reliability and dependability.
  • Team-oriented mindset.
  • Proactive initiative.
  • Capability to handle multiple tasks simultaneously.
Experience Requirements

1 to less than 2 years of relevant experience is preferred.

Benefits
  • Comprehensive dental plan.
  • Health care coverage.
  • Vision care benefits.
  • Performance-based bonuses.
Employment Details
  • Permanent position.
  • Work language: French.
  • Standard work hours: 40 hours per week.