Customer Experience Associate

4 weeks ago

Richmond Hill, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a variety of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist clients with opening new accounts, applying for loans, and other financial services, providing guidance and support throughout the process.
  • Work collaboratively with colleagues to achieve business objectives, including sales targets and customer satisfaction goals.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on products and services offered by the bank.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • 1+ years of relevant experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. Our Total Rewards package reflects our commitment to supporting the well-being of our colleagues, including health and wellness benefits, retirement savings plans, and paid time off.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

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