Network Systems Analyst

2 months ago

Port Coquitlam, British Columbia, Canada 247 Networks Ltd. Full time
Job Summary

We are seeking a highly motivated and experienced Network Systems Analyst to join our team at 247 Networks Ltd. As a key member of our IT department, you will be responsible for providing top-notch technical support and services to our clients.

Key Responsibilities
  • Provide friendly and professional service and support to our clients, both remotely and on-site.
  • Continually update client IT documentation within our internal PSA/ERP system.
  • Identify, communicate, and resolve opportunities for improvements within 247 Networks and our clients.
  • Ability to work between 7:00 am and 5:00 pm in one of two shifts, including occasional after-hours and weekend work when necessary.
  • On-call rotation required for after-hours emergency support.
  • Strong desire to learn in a fast-paced environment and work within a team of like-minded but friendly individuals.
  • Increasing collective team knowledge and being a subject matter expert or resource to other analysts.
Requirements
  • Possess a minimum of three (3) years of experience in the resolution of issues related to desktop, servers, applications, or network systems in a Windows and/or Linux environment.
  • Microsoft certification(s) – MCSA or MCITP preferred.
  • Experience with mixed PC & Mac IT environments.
  • Experience with virtualization technologies including Hyper-V and VMware.
  • Experience with managing Exchange Servers or Office 365.
  • Troubleshooting ability and big picture awareness while handling escalations.
  • Experience deploying and maintaining key Microsoft software such as Windows Server (AD/GP/RDS/DFS) 2008+, Exchange, SharePoint, Skype for Business.
  • Excellent communication skills both written and verbal.
  • Proven experience supporting Windows 7 and Windows 10 and mobile devices (iOS / Android).
  • Microsoft Windows Server 2008 R2 – 2019 support experience in a Domain environment (Active Directory & Exchange).
  • Previous experience working in a ticketing system with detailed note-taking skills.
  • Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS, and DHCP.
  • Experience with SonicWALL, Dell, Cisco, Ubiquiti, or Meraki networking equipment.
  • Experience with answering phones and handling inquiries with courtesy.
  • Adaptable and thrive in a constantly changing, fast-paced environment.
Bonus Requirements
  • Previous MSP experience is an asset.
  • Speaking multiple languages.
  • An awesome attitude towards colleagues and clients.
What We Offer

Opportunity for advancement is available, and promotion within is heavily encouraged. 247 Networks has multiple levels of support, systems analyst, and other professional roles. You get to enjoy freshly ground coffee every morning and attend our lunch and learns. You will be working in a relaxed environment with a respectful team of colleagues who want to help you succeed.

We offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us, and we host regular team-building and family events.

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