Senior Product Manager
3 weeks ago
As a Senior Product Manager specializing in cash management solutions, you will provide in-depth product knowledge and onboarding assistance for sophisticated cash management offerings.
Your role will involve direct collaboration with commercial clients on a project basis to facilitate the onboarding process for connectivity, payables, receivables, and reporting solutions.
You will act as a key product advocate, liaising between RBC clients, the Commercial Financial Services (CFS) division, the Corporate Client Group (CCG) treasury solution salesforce, and various integration and servicing teams. Your expertise will help address client-specific needs and ensure consistent and accurate communication.
Key Responsibilities:- Manage customer implementation projects, ensuring adherence to quality standards and timelines while achieving high levels of client satisfaction.
- Collaborate with stakeholders, including Relationship Managers, Product teams, sales managers, and client service teams, to enhance productivity and maintain a client-centric service culture.
- Drive innovation and implement industry best practices in partnership with the product team to develop and deliver effective client implementation methodologies, tools, and techniques.
- Create and refine tools and techniques to support the provisioning, management, and troubleshooting of technology-related issues throughout the client implementation lifecycle.
- Lead program and change management initiatives, fostering a culture of professional project leadership in a client-facing delivery environment, with accountability for all implementation activities as clients transition to business-as-usual operations.
- Focus on governance and control, effectively managing delivery, commercial, and operational risks throughout the deal execution and fulfillment lifecycle.
Qualifications:
- A minimum of 5 years of experience with a strong understanding of commercial banking and cash management.
- Proven ability to prioritize tasks and adapt in a fast-paced environment, demonstrating exceptional organizational skills and time management across multiple projects.
- A willingness to learn new skills while building partnerships with stakeholders and promoting teamwork.
- Ability to navigate both high-level strategic client discussions and the technical intricacies of the product platform.
At RBC, we are committed to fostering a diverse and inclusive workplace that drives innovation and growth. We believe in the importance of building inclusive teams and creating an equitable environment where all employees can bring their authentic selves to work.
We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.
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