Client Success Specialist

4 weeks ago

London, Ontario, Canada ZTR Full time
Client Success Specialist - Hardware Focus

Position Type:
Full-Time
Customer Support
Join us in Promoting Environmental Sustainability within the Rail Sector

For over three decades, ZTR has been at the forefront of designing, developing, and launching products that contribute positively to the environment within the Rail Sector.

Preparing for a sustainable future necessitates proactive measures today.

Are you driven by a passion for fostering a more sustainable world? Are you analytical and results-focused? Whether it’s swiftly addressing customer inquiries, providing compassionate product consultations, or offering solutions with a positive attitude, you will transform the customer experience from ordinary to extraordinary.

As a Client Success Specialist, you will play a pivotal role in assisting our clients in reaching their business objectives by actively promoting product utilization, strategic planning, and establishing best practices. This will involve collaborating and nurturing robust partnerships with our stakeholders while ensuring client satisfaction by being the voice of our customers and the primary liaison for our product services.

This role operates in a hybrid model, requiring in-office presence approximately 3-4 days a week.

Key Responsibilities:
- Develop a comprehensive understanding of all our products and services.
- Oversee the complete onboarding process and subsequent sales interactions, including post-sales, cross-sales, and upselling.
- Minimum of 5 years of experience in Client Success, Strategic Account Management, or a related field within the technology sector.
- Previous experience in the Rail or locomotive industry is advantageous.
- A Diploma or Degree in Electrical, Mechatronics, Mechanical Engineering, or related disciplines.
- Demonstrated experience in managing complex projects with diverse cross-functional teams and stakeholders.
- Familiarity with project management principles.
- A strong affinity for customer engagement and relationship building.

We are dedicated to supporting our employees in achieving long-term success and exploring opportunities that align with their strengths and passions. We believe that every role should enhance your skills, broaden your experience, and contribute to a fulfilling career journey at ZTR.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our organization. We strive to build a representative workforce and uphold equal opportunities for all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

We seek adaptable, empathetic, and enthusiastic individuals who excel in a dynamic work environment and are pursuing meaningful, long-term careers that make a significant impact.

ZTR Control Systems is committed to providing accommodations for applicants with disabilities throughout the recruitment process.

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