Branch Customer Service Representative

4 weeks ago


SaintHyacinthe, Quebec, Canada The Sherwin-Williams Company Full time
Position Overview:

As a Customer Service Branch Associate, your primary duties will include managing order processing and ensuring the safe transportation, loading, and delivery of products. You will play a crucial role in customer interactions, oversee inventory levels, and operate necessary equipment for dyeing, mixing, and color matching. This position is integral to our automotive division.

Key Responsibilities:
  • Prepare and organize orders for timely delivery or customer pickup
  • Efficiently load and unload products during deliveries
  • Operate and maintain various warehouse vehicles and equipment
  • Provide assistance to customers both in-person and via phone
  • Accurately process sales transactions
  • Ensure safe and punctual delivery of products
  • Collaborate effectively with supervisors and team members
  • Maintain a clean and secure working environment
  • Adhere to quality service standards and comply with established procedures and regulations
  • Keep the warehouse organized and orderly
  • Utilize dyeing, mixing, and color matching tools as required
  • Follow stock management protocols and support semi-annual inventory assessments
Minimum Qualifications:
  • Must be at least 18 years of age
  • Legally authorized to work in the country of employment
  • Possess a valid and unrestricted driver's license
  • Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally
  • Proficient in reading, writing, and communicating in English
  • Capable of reaching, writing, and communicating in French
Preferred Qualifications:
  • High school diploma or equivalent is preferred
  • Minimum of 1 year experience with handling equipment
  • At least 1 year of experience in customer service or retail


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