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Customer Service Representative

2 months ago


SaintLéonard, Quebec, Canada Walmart Canada Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Walmart Canada. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and upholding the highest standards of customer satisfaction.

Key Responsibilities
  • Customer Service: Provide friendly and professional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Front-End Operations: Maintain a clean and organized store environment, ensuring that all merchandise is properly displayed and restocked.
  • Refund and Exchange Procedures: Properly follow refund and exchange procedures, ensuring accurate and efficient processing of customer transactions.
  • Merchandise Handling: Ensure that all merchandise is handled and stored in a manner that maintains its quality and appearance.
  • Security and Loss Prevention: Maintain a secure store environment, preventing theft and ensuring that all company policies and procedures are followed.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Excellent Communication Skills: Strong communication and interpersonal skills are essential for this role, as you will be interacting with customers and colleagues on a regular basis.
  • Attention to Detail: You must be able to maintain accurate records and follow procedures with attention to detail.
  • Teamwork and Adaptability: You will be working as part of a team, so you must be able to adapt to changing situations and work collaboratively with others.
Preferred Qualifications
  • Previous Retail Experience: Previous experience in a retail environment is an asset for this position.
  • Customer Service Training: Training in customer service principles and practices is desirable.
What We Offer

As a Customer Service Representative at Walmart Canada, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.