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Guest Services Manager

2 months ago

Prince George, British Columbia, Canada Ramada Prince George Full time
Job Title: Guest Services Manager

We are seeking a highly skilled Guest Services Manager to join our team at Ramada Prince George. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:
  • Supervise Staff: Lead and motivate our front desk team to provide excellent service to our guests.
  • Address Customer Complaints: Respond promptly and professionally to guest concerns, resolving issues in a fair and timely manner.
  • Work Setting: Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional service to our guests.
  • Tasks: In addition to supervising staff and addressing customer complaints, you will also be responsible for:
    • Managing front desk operations, including check-in, check-out, and room assignments.
    • Coordinating with housekeeping and maintenance teams to ensure that guest rooms are clean and well-maintained.
    • Providing excellent communication and interpersonal skills to ensure that our guests feel welcome and valued.
Requirements:
  • Education: College or CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a hospitality or customer service role.
  • Personal Suitability: Excellent communication and interpersonal skills, with a strong focus on providing exceptional customer service.
Benefits:
  • Health Benefits: Comprehensive health, dental, and disability benefits.
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours: 40 hours per week.