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Senior IT Support Specialist

2 months ago

Toronto, Ontario, Canada Element Fleet Management Full time

Element Fleet Management is seeking a highly skilled Senior Desktop Support Specialist to provide exceptional technical support for our diverse business operations.

In this role, you will be the primary point of contact for resolving IT-related issues and ensuring seamless functionality across our organization. Your expertise in Windows operating systems, hardware, and network infrastructure will be instrumental in maintaining a productive and efficient work environment.

Key Responsibilities:
  • Provide on-site and remote technical support to users at various locations, including VIPs and field offices.
  • Manage and resolve IT incidents and service requests efficiently using ServiceNow ticketing system.
  • Conduct in-depth problem management and root cause analysis to identify and address recurring issues, contributing to process improvements.
  • Offer concierge-level support to executive teams, handling administrative tasks and ensuring their technological needs are met.
Qualifications:
  • Bachelor's degree in Computer Science or a related field is preferred.
  • Minimum 5 years of hands-on experience in a Desktop Support role, demonstrating proficiency in Windows 10/11 and Active Directory administration.
  • Strong understanding of Cisco Video Conferencing and Microsoft Teams Rooms technologies.
  • Experience working in a structured, process-driven environment with a commitment to delivering high-quality service.

If you are a dedicated IT professional with a passion for providing exceptional support and a desire to contribute to a dynamic organization, we encourage you to apply.