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Food Service Team Lead

2 months ago

Quinte West, Ontario, Canada Tim Hortons Full time
Job Title: Food Service Supervisor

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality in our food and beverage offerings.

Key Responsibilities:
  • Leadership and Supervision: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they meet the highest standards of quality and safety.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, and provide ongoing coaching and feedback to ensure they are meeting their full potential.
  • Inventory Management: Estimate ingredient and supply requirements for meal preparation, and maintain accurate records of stock, repairs, sales, and wastage.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner, and ensure that all customers receive a high level of service.
  • Reporting and Administration: Prepare and submit reports on sales, inventory, and other key performance indicators, and maintain accurate records of employee performance and development.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a food service environment.
  • Work Environment: Fast-paced environment with a focus on customer satisfaction and quality.
  • Physical Demands: Standing for extended periods, walking, and attention to detail.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
  • Team Environment: A dynamic and supportive team environment with a focus on customer satisfaction and quality.