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Guest Services Ambassador

2 months ago

Richmond, British Columbia, Canada Accor Full time
Job Title: Guest Services Agent

About the Role:

We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Fairmont Vancouver Airport. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities:

  • Provide warm and professional greetings to guests, ensuring a seamless check-in experience
  • Respond to guest requests and resolve any issues in a timely and courteous manner
  • Offer personalized recommendations and promotions to enhance guest stays
  • Collaborate with colleagues to maintain a clean and welcoming lobby area
  • Stay up-to-date on hotel facilities and services to provide accurate information to guests

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with a high level of accuracy
  • Previous customer service experience an asset
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Ability to handle cash and operate a point-of-sale system
  • Fluency in English; additional languages an asset

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Complimentary hotel stay and meal benefits

Accommodation Requirements:

Must be legally eligible to work in Canada with a valid work permit or visa.