Retail Operations Leader

2 months ago

Kingston, Ontario, Canada The Sherwin-Williams Company Full time
Retail Operations Leader Position at The Sherwin-Williams Company

The Retail Operations Leader is responsible for overseeing the daily functions of the store, ensuring optimal performance and efficiency. This role includes managing all aspects of store operations such as staff scheduling, customer engagement, marketing initiatives, product presentation, inventory management, financial oversight, and adherence to safety regulations. You will play a crucial role in guiding, training, and inspiring the store team, as well as formulating strategic plans to meet objectives and increase sales in a competitive environment.

  • Formulate effective business strategies to enhance sales and improve profitability
  • Meet sales objectives by empowering and mentoring store personnel
  • Ensure outstanding customer service through exceptional support
  • Stay informed on product offerings to provide insightful recommendations
  • Build strong relationships with both wholesale and retail customers
  • Efficiently manage store administrative responsibilities
  • Comply with company policies and safety protocols
  • Maintain store aesthetics and merchandising standards
  • Provide accurate and timely reports as required
  • Oversee employee training, development, and performance assessments
  • Address customer and staff concerns in a timely manner
  • Collaborate with Sales Representatives to promote market growth

Minimum Qualifications:

  • Must be at least 18 years of age
  • Legally authorized to work in the country of employment
  • Possess a valid, unrestricted Driver's License
  • High School diploma or equivalent (GED) required
  • Capable of lifting and moving heavy items
  • 1+ year experience in leadership or retail/sales/customer service roles
  • Internal candidates must meet performance appraisal criteria
  • Internal candidates must have completed relevant HR Cloud eLearning

Preferred Qualifications:

  • Previous experience in paint or related product sales
  • Familiarity with timekeeping or CRM systems
  • Associate degree or higher in business, sales, or marketing
  • Previous role as Assistant Store or Branch Operations Manager at The Sherwin-Williams Company
  • Willingness to relocate for future opportunities
  • Ability to communicate in multiple languages

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