Retail Shift Manager
4 weeks ago
Founded in 2020, Fire & Flower's origin is a lifestyle brand redefining cannabis retail, with flagship locations in Toronto's Union Station and Distillery District. The company has quickly evolved to now over 160+ locations across Canada, The Fire & Flower Company is the home of 9 Canadian retail banners, including Fire & Flower, Friendly Stranger, Pop's Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply, and Lucid Cannabis. At Fire & Flower, we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The Fire & Flower Company retail family to evolve into the destination for every type of cannabis consumer.
Job OverviewThe Shift Leader is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. The Shift Leader maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.
Key Responsibilities:- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Ability to learn and adapt to sales software quickly.
- Proven data entry, data editing and typing skills.
- Excellent organizational and time management skills.
- Experience with cash management.
- Open and Close retail store, including activating and deactivating alarms.
- Assist with team member onboarding, training, and continuous education.
- Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
- Ensure all customer complaints are addressed and handled professionally.
- Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
- 2 years of experience in the retail industry.
- Provincial Cannabis Certification.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.
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