Restaurant Operations Manager

2 months ago


SalaberrydeValleyfield, Quebec, Canada A&W Full time
About A&W

A&W is a leading quick-service restaurant chain that prides itself on serving high-quality ingredients in a responsible and sustainable manner. We strive to do the right thing, even when it's hard, and prioritize the well-being of our employees, customers, and the environment.

Job Summary

We are seeking an experienced and motivated Assistant Manager to join our team at A&W. As an Assistant Manager, you will play a key role in supporting the Restaurant Manager in achieving A&W's service, operational, marketing, and financial goals. You will be responsible for leading a high-performing team, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of restaurant staff to achieve sales and customer service targets
    • Develop and implement strategies to improve team performance and engagement
    • Conduct regular team meetings and provide feedback and coaching
  • Operational Excellence
    • Ensure the restaurant is clean, safe, and well-maintained
    • Monitor and control labor costs, inventory, and supplies
    • Implement and maintain high standards of food quality and presentation
  • Customer Service
    • Provide exceptional customer service and resolve customer complaints
    • Develop and implement strategies to improve customer satisfaction and loyalty
  • Marketing and Sales
    • Develop and implement marketing plans to drive sales growth
    • Monitor and analyze sales data to identify trends and opportunities
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and reporting
    • Monitor and control costs, including labor, inventory, and supplies
Requirements
  • Education and Experience
    • High school diploma or equivalent required; post-secondary education in a related field an asset
    • Minimum 2 years of experience in a restaurant management role
  • Skills and Qualities
    • Strong leadership and team management skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong analytical and problem-solving skills
    • Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer
  • Competitive Salary and Benefits
    • Competitive hourly wage and benefits package
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth
  • Flexible Scheduling
    • Flexible scheduling to accommodate your needs
  • Fun and Dynamic Work Environment
    • Fun and dynamic work environment with a team-oriented culture


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