Restaurant Operations Manager
2 months ago
A&W is a leading quick-service restaurant chain that prides itself on serving high-quality ingredients in a responsible and sustainable manner. We strive to do the right thing, even when it's hard, and prioritize the well-being of our employees, customers, and the environment.
Job SummaryWe are seeking an experienced and motivated Assistant Manager to join our team at A&W. As an Assistant Manager, you will play a key role in supporting the Restaurant Manager in achieving A&W's service, operational, marketing, and financial goals. You will be responsible for leading a high-performing team, driving sales growth, and ensuring exceptional customer service.
Key Responsibilities- Leadership and Team Management
- Lead a team of restaurant staff to achieve sales and customer service targets
- Develop and implement strategies to improve team performance and engagement
- Conduct regular team meetings and provide feedback and coaching
- Operational Excellence
- Ensure the restaurant is clean, safe, and well-maintained
- Monitor and control labor costs, inventory, and supplies
- Implement and maintain high standards of food quality and presentation
- Customer Service
- Provide exceptional customer service and resolve customer complaints
- Develop and implement strategies to improve customer satisfaction and loyalty
- Marketing and Sales
- Develop and implement marketing plans to drive sales growth
- Monitor and analyze sales data to identify trends and opportunities
- Financial Management
- Manage restaurant finances, including budgeting, forecasting, and reporting
- Monitor and control costs, including labor, inventory, and supplies
- Education and Experience
- High school diploma or equivalent required; post-secondary education in a related field an asset
- Minimum 2 years of experience in a restaurant management role
- Skills and Qualities
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Competitive Salary and Benefits
- Competitive hourly wage and benefits package
- Opportunities for Advancement
- Opportunities for career advancement and professional growth
- Flexible Scheduling
- Flexible scheduling to accommodate your needs
- Fun and Dynamic Work Environment
- Fun and dynamic work environment with a team-oriented culture
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