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Senior Manager, Supply Chain Solutions Expert

2 months ago

Mississauga, Ontario, Canada Brambles Full time
Job Description

Job Summary:

The Senior Manager, Supply Chain Solutions will be responsible for driving business growth and delivering value to customers through strategic sales and value-added supply chain solutions. This critical leadership position will play a key role in CHEP's strategic growth area, collaborating with cross-functional teams to develop and execute business plans.

Key Responsibilities:

  • Clarify customer needs and identify opportunities for value creation aligned with strategic commercial plans.
  • Develop proposals to deliver existing solutions to customers with clearly defined customer value and ROI.
  • Deliver value to customers by successfully executing supply chain solution engagements.
  • Design new supply chain solutions to fulfill currently unmet customer needs.
  • Collaborate with CHEP Sales to uncover challenges with the supply chain of both existing and potential new large accounts, solving with innovative solutions previously unexplored by CHEP.
  • Develop the value proposition for the customer in exploring new solutions, gain buy-in from senior leadership and quantifying the benefit on both sides.
  • Work with Sales and Business Development Managers to engage with potential customers and land engagements.
  • Manage all aspects of the scoping, execution, and preparation of engagement deliverables by outside consultants.
  • Present recommendations to senior leadership on short and long-term strategy. Drive execution of approved strategic initiatives to enable long-term growth of supply chain solutions.
  • Conduct market assessments to determine where to focus value-added sales efforts.
  • Develop and support the execution of external and internal marketing of CHEP solutions.
  • Develop case studies for publication.
  • Execute customer engagement for marketing programs.
  • Manage and enhance clear performance objectives and provide ongoing assessments.
  • Enable a culture of learning and curiosity.
  • Digital (IoT) Solutions customer deployment and commercialization.
  • Customer value created and recognized.
  • Successful completion of project deliverables.
  • Customer retention.
  • Customer improvement.
  • Marketing program customer and coalition engagement.
  • In conjunction with Strategy & Insights team, develop understanding of customer needs and pain points for which CHEP can develop propositions & solutions.
  • Work with centers of excellence in the business (including BXB Digital, Logistics, Supply Chain, Group and North American Innovation and Product Development, LMS, FMS) to develop and commercialize new products and solutions for customers, targeted to their needs and pain points.
  • Re-design existing solutions to enhance their competitiveness through a deep understanding of customer needs and the market environment, with a particular focus on transport collaboration.
  • Innovate new solutions and propositions, in the areas supporting Zero Waste World: eliminating packaging waste, reducing empty transport miles and using supply chain visibility (IoT tracking) to reduce inefficiency.
  • Quantify & create value propositions for CPG customers & retailers.

Measures:

  • Customer value created and recognized.
  • Successful completion of project deliverables, resource planning, and customer retention.
  • Sales and profits from new revenue stream opportunities.
  • New product and solution pipeline.
  • Identification of future, needs-based and solution-led growth opportunities.
  • Internal Customer Satisfaction (Sales, Marketing, Leadership).
  • Customer Loyalty (NPS).
  • Delivery of key job accountabilities, including budget, benefit tracking, project management.

Authority/Decision Making:

  • Recommendations of project team members and project expenses made to Director of Supply Chain Solutions Americas and Project Sponsors/Leaders.

Key Contacts:

  • Internal:
    • SVP Marketing & Customer Solutions.
    • VP, GM Canadian Business.
    • Director Supply Chain Solutions.
    • Supply Chain Solutions Team.
    • Directors of Sales.
    • Strategic Sales Managers.
    • Business Development Teams.
    • Sr. Manager, Integrated Marketing.
    • Sr. Manager, Lead Generation.
    • Sr Manager, Product Management.
  • External:
    • Canadian CPG manufacturers and retailers.
    • Leaders of supply chain functions within customer organizations.
    • Industry organizations (GMA, FMI, TPA).
    • Partner firms and suppliers of services.

Qualifications:

  • Essential Qualifications:
    • Bachelor's Degree in Business, Supply Chain, Engineering, or Related field.
    • Well-developed oral, written, and graphical communication skills, including development & presentation of formal briefings and proposals or supervisory experience.
  • Desirable Qualifications:
    • MBA or Master's degree in Engineering.
    • PMP certification.
    • Lean Six Sigma Green or Master Black Belt Certification.

Experience:

  • Minimum 5 years CPG manufacturing or Retail supply chain experience (manufacturer, retailer, or service provider).
  • Minimum 5 years client-facing strategic or consultative sales experience.
  • Minimum 3 years process improvement experience in a manufacturing or retail environment.
  • Experience in developing and deploying value-added solutions to improve profitability or drive retention required.
  • Experience in funnel management, lead generation.

Skills and Knowledge:

  • Demonstrated track record of delivering results by collaborating with sales & marketing functions.
  • Proven commercial skills including the ability to build strong relationships with customers, creating trust and confidence at multiple levels of the organization in order to uncover strategic priorities and needs.
  • Strong leadership and coaching skills to be provided to a team working in various locations across the U.S. and Canada.
  • Clear understanding of value-added services business models including profitability drivers, metrics, processes, and key success factors.
  • Understanding of CPG end-to-end supply chain costs and drivers (from manufacturers to retailers) as it relates to all related functional areas:Planning/ForecastingManufacturingSupply ChainDistributionLogisticsSalesMerchandisingStore Operations.
  • Ability to develop compelling value-based proposals for supply chain solutions engagements.
  • Superb project management skills.

Language:

  • Essential:
    • English.
  • Desirable:
    • Spanish or French.