Data Asset Management Director

5 days ago

Waterloo, Ontario, Canada Sun Life Full time
Job Title: Director of Change Management & Communications

As a key member of the IID team, you will be responsible for developing and executing change management and communications strategies that support our key strategic initiatives. This role will oversee a team of change management consultants who will support change activities, communications, and training activities.

Key Responsibilities:
  • Develop, lead, and execute the IID change management capability, taking a strategic and hands-on approach to assess stakeholder impact, risk, and change readiness for key initiatives across RA&S and the IID channel.
  • Implement and maintain a holistic change management plan across all IID initiatives to align and ensure appropriate sequencing to introduce change that minimizes disruption and maximizes adoption and business impact.
  • Partner with training and education teams to develop and implement training based on skills, knowledge, and behaviors necessary to implement changes, tools, and technology.
  • Inform key stakeholders on change management strategies and support a unified approach/process across the IID business teams.
  • Identify adoption barriers and execution risks, and work with relevant partners/stakeholders and business owners to overcome.
  • Develop communication strategy and content to convey key messages cohesively.
  • Deploy communication to the appropriate channels for target audience and ensure accuracy and timeliness of communication delivery.
  • Identify and report on change management-related risks, and develop mitigating actions.
  • Create and maintain a total portfolio view across IID that comprises key strategic change and transformational initiatives by collaborating with RA&S internal teams, Technology partners, internal Sun Life business units.
  • Support project portfolio execution to ensure alignment with strategy, alignment of resources, and target timeline.
Requirements:
  • Change Management certification or designation, e.g. Prosci Certification, Association of Change Management Professional (ACMP) or Change Management Institute (CMI) preferred or equivalent experience.
  • Minimum of 8 years relevant business experience, ideally within insurance, wealth management, and/or other financial services.
  • Proven track record in successfully leading execution of change management functions for large programs and projects.
  • Strong business acumen with ability to use data to inform decision making.
  • Knowledge of adult learning principles and experience delivering training sessions would be an asset.
  • Strong influencing and relationship management skills in partnering with peers and senior management towards cultural change and introduction of new concepts.
  • Strong communication skills, both written and verbal.
  • Strong ability to use Microsoft office suite, particularly Excel and PowerPoint.
  • Proven experience in project management, including project planning and progress reporting would be an asset.
What We Offer:
  • Flexible benefits from the day you join to meet the needs of you and your family.
  • We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
  • Join one of our many Inclusion Networks. These voluntary, employee-led groups are dedicated to creating connection, fostering inclusivity, and building community.
  • Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we'll match your contributions.

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