Guest Service Representative

8 hours ago

Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time
Job Title: Guest Service Agent

We are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd.

Job Summary:

The Guest Service Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Exchange foreign currency and process guests' departures, calculating charges and receiving payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
  • Clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages, providing excellent communication skills.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Contact guests to deliver requested wake-up calls.
  • Perform light housekeeping and cleaning duties, maintaining a clean and welcoming environment.
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly.
Work Conditions and Physical Capabilities:
  • Attention to detail, ensuring accuracy and precision in all tasks.
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities.
  • Overtime required, with flexibility to adapt to changing circumstances.
  • Standing for extended periods, with regular breaks to maintain comfort and safety.
  • Work under pressure, maintaining composure and professionalism in challenging situations.
Personal Suitability:
  • Client focus, prioritizing guest needs and satisfaction.
  • Dependability, ensuring reliability and accountability in all tasks.
  • Efficient interpersonal skills, building strong relationships with guests and colleagues.
  • Excellent oral communication, conveying information clearly and effectively.
  • Flexibility, adapting to changing circumstances and priorities.
  • Judgement, making informed decisions and taking appropriate action.
  • Organized, prioritizing tasks and managing time effectively.
  • Reliability, ensuring consistency and accuracy in all tasks.
  • Team player, collaborating with colleagues to achieve common goals.
Health Benefits:
  • Dental plan, providing comprehensive coverage for dental care.
  • Health care plan, offering comprehensive coverage for medical care.
  • Vision care benefits, providing coverage for eye care and vision correction.
  • Work Term: Permanent, with opportunities for growth and development.
  • Work Language: English, with opportunities for language training and development.
  • Hours: 30 to 40 hours per week, with flexibility to adapt to changing circumstances.

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