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Area Service Manager
2 months ago
At Glory, we're committed to delivering world-class field services to our customers. As a District Service Manager, you'll play a critical role in leading our team of Field Service Technicians to ensure exceptional customer satisfaction and drive business growth.
Key Responsibilities:- Manage a team of 15 Field Service Technicians, providing guidance and support to ensure they meet customer expectations.
- Develop and implement short- and long-term plans to grow the field service business, maximize profitability, and deliver world-class service to customers.
- Collaborate with sales account managers to create and support opportunities to sell new equipment and services.
- Monitor and report on key performance indicators, including SLA achievement, technician productivity, and customer satisfaction.
- Develop and maintain a positive, motivating, and enjoyable work environment for field technicians.
- 3+ years of experience managing field service teams and front-line supervisors.
- Ability to travel up to 50% of the time in the designated region.
- Valid driver's license.
- Strategic planning capability.
- Basic understanding of technical documents.
- Personal ownership and accountability to service delivery and results.
Glory is a global leader in cash technology solutions, providing confidence to the financial, retail, cash center, and gaming industries that their cash is protected and always working to help build a stronger business.
We enable transformation by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
", "company": "Glory Global Solutions, Inc.", "location": "", "job_type": "Full-time", "experience_level": "Experienced", "education_level": "Bachelor's degree", "skills": "Field service management, team leadership, customer satisfaction, business growth, sales support, project execution, installation management, safety, strategic planning, technical documents"}