Customer Service Representative Commercial Banking

4 weeks ago

Edmonton, Alberta, Canada National Bank Full time
Job Title: Customer Service Agent Commercial Banking

We are seeking a highly skilled and customer-focused individual to join our Commercial Banking team as a Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our business clients, ensuring their banking needs are met, and building strong relationships with them.

About the Role:
  • Provide top-notch customer service to our business clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Analyze and understand the needs of our business clients, advising them on the best banking solutions and digital products to meet their needs.
  • Work closely with our team to ensure seamless communication and collaboration, providing support and guidance as needed.
  • Stay up-to-date with our products and services, ensuring you have the knowledge to provide accurate and informed advice to our clients.
About Us:

We are the National Bank of Canada, a leading bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a full range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally.

What We Offer:
  • A competitive salary and benefits package, including health and wellness programs, flexible group insurance, and a generous pension plan.
  • Opportunities for career growth and development, with a focus on internal mobility and advancement.
  • A dynamic work environment with cutting-edge collaboration tools and a positive employee experience.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a barrier-free workplace for all employees.
Requirements:
  • Some post-secondary education with relevant experience.
  • Excellent customer service skills, with the ability to build strong relationships with clients.
  • Strong analytical and problem-solving skills, with the ability to analyze client needs and provide informed advice.
  • Fluency in English, with the ability to communicate effectively with clients and colleagues.

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