Banking Customer Service Representative

2 months ago


Edmonton, Alberta, Canada CWB Financial Group Full time

About CWB Financial Group

CWB Financial Group is a leading financial institution that strives to build value for its clients, employees, and investors. We achieve this by prioritizing our people, embracing innovation, and upholding the highest standards of integrity and ethics.

Our Culture

We foster a culture that values diversity, inclusivity, and collaboration. Our employees are empowered to make a meaningful impact and are encouraged to grow and develop their skills and expertise.

The Opportunity

We are seeking a highly motivated and customer-focused Banking Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, identifying opportunities to grow our business, and contributing to the success of our branch.

Key Responsibilities

  • Deliver outstanding customer experiences through proactive communication, empathy, and a solutions-focused approach.
  • Identify and capitalize on opportunities to grow our business by building relationships with clients and referring them to our account managers.
  • Process transactions, manage cash handling, and respond to client inquiries with accuracy and attention to detail.
  • Develop and maintain knowledge of our banking products and services to provide expert advice and guidance to clients.
  • Collaborate with colleagues to achieve team goals and objectives.

Requirements

  • Post-secondary education and 1 year of customer service experience, preferably in the financial sector.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work in a fast-paced environment, with a focus on accuracy and attention to detail.
  • Knowledge of banking products and services, with a willingness to learn and grow.

What We Offer

CWB Financial Group offers a comprehensive benefits package, including hybrid work environments, flexible time-off, and opportunities for professional development and growth. We are committed to creating a safe and inclusive workplace where our employees can thrive and reach their full potential.



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